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Recently I’ve  been receiving tons of query from customers on How to Cancel Order on Jumia! However, this is not the most important part of it, but item delivery should be.

Did you make any purchase on jumia online sore and you want to Cancel order on jumia? Cancelling your order can be done by contacting the customer service on the official Jumia site or by clicking here

Online shopping is taking Nigeria by storm, and jumia.com.ng is at the center of it all followed by jiji and konga. Jumia.com.ng is Nigeria’s foremost ecommerce platform which started operations in 2013.

How to Cancel Order on Jumia

Why Shop Online In Nigeria On Jumia.com.ng?

Low Prices

Jumia.com.ng offers great prices across all product categories. This pocket-friendly offers are available on retail and wholesale purchases on the platform. In addition to low price, you can easily cancel an order after hitting the order button.

Differentiated Shopping Experience

Shopping on jumia.com.ng means that you have unhindered access to over six million products at anytime of any day. There is no closing or opening hours and more over you can Cancel Order on Jumia without stress. You just pick up your smartphone, and you are guaranteed a differentiated shopping experience from wherever you are.

Your order gets delivered to the comfort of your home or office, saving you stress, cost and accident.

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Good Customer Service

Jumia.com.ng staff are available across working hours everyday to attend to your complains regarding checkout, product delivery, delivery returns, and so many other things. The platform also offers a 7-day return period for products purchased.

Shoppers also get addition support on the best use of the platform on a detailed FAQs page where all possible questions and concerns are laid bare. If this is not world-class, then I don’t know what it is.

Original Products

Products listed on Jumia.com.ng are subjected to quality check before they go live on the platform. This is to confirm that they are what they claim to be, and by so doing, help weed out fakes. So, when you go shopping on Jumia.com.ng, you are assured of original, quality products offered at the best prices.

How To Shop Online In Nigeria On Jumia.com.ng

Now thinking of giving shopping on Jumia.com.ng a try? Below are steps through a successful shopping experience on Jumia.com.ng, from searching for a product to order delivery.

Search For A Product

What thing I recently discovered about people going to jumia to buy various products is their fear of cancelling their orders after purchase. But be rest assured, that you’re covered in that regards. The best way to find a product you already have in mind on Jumia is to type the keyword into the search field at the top of the page.

This way, you get results closely related to your search keyword or its equivalent.

You can also search product by clicking through categories, or you can search for the best deals on a featured campaign by clicking on a featured campaign banner.

Add The Product To Your Shopping Cart

If you locate the product you are shopping for, the next thing is to add it to your shopping cart. This can be easily done by clicking on the cart symbol at the top of the page.

Choose Product Delivery Option

When you have added a product to your shopping cart, the next thing is to choose a delivery method. Jumia.com.ng offers two amazing delivery options to her shoppers, which include Door Delivery and Pickup Station.

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In Door Delivery, you order is delivered right to the comfort of your home or office. In Pickup Station, you get to pickup your order from Jumia designated locations across cities and towns in Nigeria.

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Checkout By Paying With Your Debit Card or Selecting The Pay On Delivery option.

You complete your order on Jumia.com.ng by checking out via a secure payment system or selecting its popular Payment on Delivery option. You can pay for an order on Jumia.com.ng using your Visa or MasterCard debit card.

Track Your Order

When checkout is successfully completed, the next thing is to look forward to receiving your order. Jumia.com.ng offers a way for customers to track the status of their delivery in real-time. To do this, follow this step outlined below.

  1. Visit Jumia.com.ng.
  2. Click on the dropdown arrow beside your name and select Orders.
  3. Click ‘See Details’ in front of the order you intend to track.
  4. Click ‘Track this Item’.
  5. Click the drop-down arrow in the search field to see the status of your order.
  6. Your order status is displayed.

Pay On Product Delivery (If Option Selected At Checkout)

You need to pay for your order when it is delivered to your home or office if you selected the Pay On Delivery option at checkout. You can pay with cash, or pay with a MasterCard, Visa or Verve debit card on Jumia POS machine and you can also  Cancel Order on Jumia in case you’re not happy with your item.

Please not that items shipped from abroad, orders below two thousand Naira or above one hundred and fifty thousand naira are not eligible for Pay on Delivery. Delivery to some remote regions of Nigeria or designated pickup stations are also not eligible.

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Initiate Product Return Within 7 days Of Delivery If You Change Your Mind About The Order, Or Within 15 Days If Not Satisfied With The Delivery

Jumia.com.ng offers a 15-day return period for product purchased.

Take advantage of this if you received a wrong, damaged, defective or counterfeit item; or you change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewelry.

When returning an item, ensure all seals, tags and accessories are left intact and item is in it’s original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

For more on returning an order, check out Jumia’s return policy. For more detailed information of How to Cancel Order on Jumia click here.

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